Shipping Policy
Thank you for visiting and shopping at ScapePhoton.com.
ScapePhoton aims to offer you the best shipping options.The following are the terms and conditions that constitute our shipping policy.
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Shipment processing time
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All orders are processed within 3 business days.
The estimated delivery time is 3-7, 5-8 business days and 1-2 weeks depending on different products.
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Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.
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Shipment Confirmation & Order Tracking
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You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.
If your tracking information has not been updated within 10 business days, please contact info@scapephoton.com
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Product Catalogue
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[Gaming Gadgets_Mechanical Keyboard/Mouse/Headsets/Accessories]
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The final shipping cost and estimated delivery timeframe will be available to you during checkout. Currently, we offer 3 International shipping methods which are steady and easy to track. Priority worldwide shipping, Premium ( Partial countries) and a faster Express shipping. The estimated times stated below are not guaranteed. An international package could experience delays like postal strikes or severe weather or Cov-19 situation. All shipping ways, PO Box address is not acceptable.
If you don’t receive your order within the estimated time frame provided below and suspect that it might be lost in transit, please contact our Support ( info@scapephoton.com ) and we can look into the order with the courier. Lost-in-transit requests must be submitted to Mechkeys Support within 3 months of the date of shipping or before the courier archives the tracking information.
Option 1.
Express by DHL/UPS/FedEx/Aramex/SF etc (3-7 days, Tax need to pay in this way)
The estimated time of delivery is usually 3-7 business Days depending on the country. Includes detailed tracking and confirmation of delivery.
Please note:
1. Kindly remind that we will deduct the round freight before refunding you if customers reject to pay the duty tax. (P.S. Tripple freight for returning the product)
2. For some remote areas, there may be an additional charge of US$ 35. Your order shipping date may be delayed a few days if the place is remote because we need to find out the proper carrier to send out to avoid a remote fee, otherwise we will contact you for a remote fee or the order could be canceled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
Option 2.
Premium (6-10 days, All tax and Duty Paid)
All tax and duty are prepaid to carrier by Mechkeys before shipping, so you dont need to pay any tax or duty when you get it.
Premium Available: France, Germany, United Kingdom, Italy, Spain, United States.
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Tracking Example:
France: https://t.17track.net/en#nums=YT2132021222003141
Germany: https://t.17track.net/en#nums=YT2133621222016083
United Kingdom: https://t.17track.net/en#nums=YT2134221222009882
Italy:https://t.17track.net/en#nums=YT2133021222011717
Spain:https://t.17track.net/en#nums=YT2129521222003430
United States:https://t.17track.net/en#nums=SUA211205BIUQ1000007
Note: post code from 35000 to 35999 in Spain can not shipped by priority and premium shipping.
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Option 3.
Priority shipping (1-2 weeks)
If we marked it is with all tax and duty paid, all tax and duty are prepaid to carrier by Mechkeys before shipping, so you dont need to pay any tax or duty when you get it.
America (with all tax & duty paid )
United States: 1-2 Weeks, average 10 days
Tracking Example:https://t.17track.net/en#nums=USE211130BIUQ1000001
Canada/ Mexico/ Colombia: 2-3weeks
Tracking Example:
Canada:https://t.17track.net/en#nums=USE211201BIUQ1000008
Mexico:https://t.17track.net/en#nums=YT2132921266048172
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Europe ( with all tax & duty paid )
1. France, Germany, United Kingdom, Italy, Spain : 1-2 weeks , avg. 10 days.
Tracking Example:
France:https://t.17track.net/en#nums=YT2133721272097028
Germany:https://t.17track.net/en#nums=YT2133421272087747
United Kingdom: https://t.17track.net/en#nums=YT2134121272173175
Italy: https://t.17track.net/en#nums=YT2133121272039059
Spain: https://t.17track.net/en#nums=YT2133421272099990
2. Austria, Netherlands, Hungary, Portugal, Poland, Belgium, Czechia, Denmark, Greece, Ireland, Luxembourg, Slovakia, Sweden, Bulgaria, Finland, Slovenia,Latvia, Malta, Norway : 1-3 weeks, avg.2 weeks .
Tracking Example:
Poland:https://t.17track.net/en#nums=YT2133121272038555
3. Croatia, Estonia, Bulgaria,Romania, Lithuania : 2-4 weeks,avg.3 weeks
Tracking Example:
Romania:https://t.17track.net/en#nums=YT2133421272088147
4. Russia: 4-10 weeks
Tracking Example:https://t.17track.net/en#nums=VR456876655YP
5.Turkey : 2-3 Weeks
Tracking Example:https://t.17track.net/en#nums=UG238422882YP
Europe (do not cover tax & duty)
Switzerland: 1-2 weeks
Tracking Example:https://t.17track.net/en#nums=YT2132121266034100
Ukraine/Belarus: 3-5weeks,avg. 4weeks
Tracking Example:https://t.17track.net/en#nums=UG258953624YP
Asia (with all tax & duty paid)
Japan: 5-10 days , average. 7days
Tracking Example:https://t.17track.net/en#nums=YT2134121272117674
Korea,Singapore, Malaysia, Tailand, Vietnam, Phillipines: 4 -12 days.
Tracking Example:https://t.17track.net/en#nums=YT2132921266026284
Notice : for Korea, please leave your Personal Customs Code. and Korean address and name.
Asia (do not cover tax & duty)
India : 2-4weeks, details visit here
Australia (with all tax & duty paid )
10-15 days
Tracking Example:https://t.17track.net/en#nums=YT2133521266151929
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FAQs
Why hasn't my order shipped yet?
Typically, it takes about 1-3 Business Days of processing time before we ship your order. We ask that you allow us 1-3 Business Days to process your order!
We want is to make sure that all the items of your order are prepared correctly before they are shipped out. You will receive an email to confirm that your order has been shipped. So please check your inbox in 1-3 Business Days.
I've been looking to buy a keyboard and I wanted to know how much it would cost for DHL Express shipping to My country Romania / Spain/ Germany/ Norway/ Japan /Austrialia and etc.
There are two shipping ways to your country:
1.Express shipping(DHL/UPS etc) with 3-7days arrive, we could undervalue the shipping invoice for you in order that you could pay less tax or duty.
2. Priority shipping to EU/ US / CA/JP /AU / South Africa with all tax and duty paid. 1-3weeks. We suggest to chose this shipping way, it is steady, good tracking information and we prepaid all tax & duty.
I've received a tracking number for my order. Why is my tracking not working?
Please allow up to 24 hours for your tracking information to update. This is usually the time it takes for your order to be logged by the shipping courier after reaching the shipping facility from our warehouse.
Although your order can "ship", sometimes the online tracking will not update until 24 hours later. Usually, expect to see updated tracking information on the next business day after you receive your confirmation email/SMS. We appreciate your patience.
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How can I track my order?
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Simply click on this link here to be redirected to the order tracking page.
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Enter the tracking number found on your order confirmation email.
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You will see up-to-date shipping information about the status of your order.
We want to make sure you're satisfied with your order and our services.
If you have any questions or concerns, Please Contact Us so that we can help you.
If the package shipped, can I reject to receive it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
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Shipment Carriers
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Our current primary shipping carriers are .
You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.
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Shipping areas
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ScapePhoton orders are shipped globally.
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Shipping Information
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Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of delay, and other losses caused by incorrect shipping information that customers have provided.
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We do not ship to a P.O. Box or APO/FPO/DPO addresses.
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Damages
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If you received your order damaged, please contact ScapePhoton Support within 7 business days at info@scapephoton.com
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We are not responsible for any losses, including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier.
Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.
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Returns Policy
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Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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Shipping Support
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For order and shipping-related inquiries, please contact us at info@scapephoton.com
For return requests and instructions to return any products, please contact ScapePhoton Support at info@scapephoton.com
After-sale Service Contact
Email: info@scapephoton.com